Privacy Policy

Last Updated: January 2025

At Jane Trains (“we,” “our,” “us”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or engage with our animal training services. By using our website or services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect two types of information:

  • Personal Information: This is information you provide to us directly when booking services, contacting us, or signing up for newsletters. This may include:
    • Name
    • Address
    • Email address
    • Phone number
    • Animal information (e.g., breed, age, training history, medical conditions)
    • Payment information (processed through third-party payment processors)
  • Non-Personal Information: This is information we automatically collect as you use our website. It may include:
    • IP address
    • Browser type and version
    • Device information
    • Pages you visit on our website
    • Referring website or search terms that brought you to our site

How We Use Your Information

We use the information we collect for the following purposes:

  • To provide services: We use your personal information to book and manage training sessions, process payments, and communicate with you about your animal’s training.
  • To improve our services: Your feedback and usage data help us enhance our training programs and improve the user experience on our website.
  • To communicate with you: We may send you updates, promotional offers, newsletters, or appointment reminders. You can opt out of marketing emails at any time by clicking the unsubscribe link at the bottom of those emails.
  • To comply with legal obligations: We may need to use your information to comply with legal requirements or to respond to legal requests, such as a subpoena or court order.

How We Protect Your Information

We take reasonable precautions to safeguard the information you provide to us. This includes using encryption technologies for secure transmission of sensitive data (such as payment information) and implementing strict access controls within our systems. However, no method of data transmission over the internet is 100% secure, so while we strive to protect your personal information, we cannot guarantee its absolute security.

Sharing Your Information

We do not sell, rent, or lease your personal information to third parties. However, we may share your information in the following circumstances:

  • Service Providers: We may share your information with trusted third-party service providers who assist us in delivering our services, such as payment processors, email marketing platforms, or website hosting services. These third parties are obligated to use your data only as necessary to provide services on our behalf and are prohibited from using your personal information for any other purpose.
  • Legal Requirements: We may disclose your information if required by law, such as to comply with a subpoena, court order, or legal process, or if we believe in good faith that disclosure is necessary to protect our rights or the safety of others.

Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance your experience on our website. These technologies may collect information about how you interact with our site, such as which pages you visit, the time spent on each page, and any actions you take.

  • Cookies: A cookie is a small file stored on your device that helps us remember your preferences and enhance your experience. You can control cookie settings in your browser, including deleting cookies or blocking them altogether. However, blocking cookies may affect the functionality of some parts of our site.
  • Analytics: We use analytics services (e.g., Google Analytics) to collect information on how visitors use our site. These tools help us improve our website performance and user experience but do not collect personally identifiable information.

Data Retention

We retain your personal information for as long as necessary to provide you with our services, comply with legal obligations, resolve disputes, and enforce our agreements. Once your information is no longer needed, we will securely delete or anonymize it.

Your Rights and Choices

You have the following rights regarding your personal information:

  • Access and correction: You can request access to the personal information we hold about you and request corrections if it is inaccurate or incomplete.
  • Deletion: You can request that we delete your personal information, subject to certain exceptions (such as when we are required to keep the information for legal or contractual reasons).
  • Opt-out of marketing communications: You can opt out of receiving marketing emails at any time by using the unsubscribe link in those emails or by contacting us directly.
  • Cookie preferences: You can adjust your cookie settings in your browser to block or delete cookies, although this may affect the functionality of some website features.

To exercise any of these rights, please contact us at the details provided below.

Children’s Privacy

Our website and services are not intended for children under the age of 13, and we do not knowingly collect or solicit personal information from children. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information as soon as possible.

Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or the content of these external sites. We encourage you to review the privacy policies of any third-party websites before providing them with your personal information.

Changes to This Privacy Policy

We may update or change this Privacy Policy from time to time. When we do, we will post the updated version on this page with an updated “Last Updated” date. We encourage you to periodically review this Privacy Policy to stay informed about how we are protecting your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

Jane Trains
224 Lower Las Colonias Rd., El Prado, NM 87529
575-758-4430
janetrains@icloud.com
janetrains.com